Refund policy

 

RETURN & EXCHANGE POLICY

At Amolli, each piece is carefully designed and made to order. We kindly request you to read our policy thoroughly before placing an order.


1. Return Request Window

We accept return or exchange requests within 48 hours of delivery only in the following cases:

  • Size-related issues

  • Manufacturing defects

  • Incorrect size selected by the customer

Requests raised after this window will not be accepted.

 


2. No Cash / Monetary Refunds

Amolli does not offer any cash or monetary refunds under any circumstances. All approved returns are processed as store credit in the form of a personalised promo code, which can be redeemed on our website for future purchases.

 


3. Approval & Store Credit

  • All return and exchange requests are subject to approval by our team.

  • Once the product is received and passes quality checks, store credit will be issued.

  • Store credit is non-transferable and has no expiry.

 

 

 

4. Exchange & Return Pickup Fee

A ₹280 reverse pickup fee will be deducted from the store credit issued for the order.

Once the returned product passes our quality check, the store credit will be issued after deducting ₹280 for the reverse pickup arranged by our team. The remaining amount will be issued as a personalised promo code, which can be used on our website for future purchases.

Store credit issued by Amolli has no expiry date.

Exchanges are limited to a maximum of two (2) times per order. Beyond this limit, no further exchanges will be processed and the order will be considered closed.

 

5. Customisation Policy

  • We offer minor customisations, such as adjusting skirt length up to a maximum of 3 inches.

  • Any approved customisation may result in a price adjustment, which will be communicated beforehand.

  • We do not make extreme design changes to any outfit.

 


6. Communication & Respectful Conduct

 

  • You may reach us via email or WhatsApp for any return or exchange queries.

  • We request that all communication be conducted respectfully.

  • If there is any crossing of boundaries or disrespectful communication, we reserve the right to discontinue the conversation and will not entertain those messages.

 


7. Condition of Returned Products

  • Items must be unused, unwashed, and in original condition with all tags intact.

  • Products showing signs of wear, damage, or alterations will not be accepted.

 

8. Custom Orders Policy

Please note that all custom-made, made-to-measure, or specially altered pieces are strictly non-returnable and non-exchangeable. As these pieces are crafted specifically for you, we do not accept any returns, exchanges, or store credits on custom orders under any circumstances.

 

 

9. Support Hours

  • Support Hours: Monday to Friday, 11 AM – 6 PM | Saturday : 11 AM to 3 PM

  • Average response time: 24–48 hours

  • 📧 Email: theofficialamolli@gmail.com

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