At Amolli, every customer matters to us. We are a small team working hard to ensure every concern is addressed with care, patience, and clarity.

• Our Policies: Our support team strictly follows Amolli’s established policies and cannot make exceptions outside the applicable policy terms.

• Kind Communication: We kindly request all customers to communicate respectfully. We promise to assist you with care, transparency, and clarity.

• Response Time: Our average response time is 24–48 hours. As we are a small team, responses may occasionally take longer than expected. We sincerely appreciate your patience and assure you that we will do our best to address your concerns.

• Email: theofficialamolli@gmail.com

• Support Hours:

  • Monday – Friday: 11 AM – 6 PM

  • Saturday: 11 AM – 3 PM

  • Sunday: Closed

  • Public Holidays: Closed

Thank you for your patience and for supporting our small business. Every message matters to us, and we appreciate the opportunity to assist you. If our response is delayed, please rest assured that we will do our best to resolve your concerns as soon as possible. Thank you for giving our team the time to get back to you.

Grievance Redressal

For customer grievances relating to orders, returns, exchanges, website use, policies, privacy, or customer support, customers may contact:

• Grievance Officer: Abhijeet Samaddar

• Grievance Contact Number: 7208918578

• Grievance Email: abhijitteamamolli@gmail.com

• Support Email: theofficialamolli@gmail.com

Customers should include their full name, order ID, contact number, email address, a description of the issue, relevant supporting documents, and their expected resolution to enable proper review.

Amolli will endeavour to acknowledge grievances within 48 hours and resolve them within one month from the date of receipt, in accordance with applicable law.