Return & Exchange Policy

All orders are processed according to piece availability. Dispatch takes approximately 2–6 business days. Once shipped, delivery usually takes 3–5 business days, depending on your location and courier service. 

BEFORE YOU BUY 

We want you to love what you order 💌
Here are a few things to keep in mind before placing your order:

Sizing & Fit

Please refer to our size chart carefully before purchasing.
If you’re unsure, feel free to email us — we’re happy to guide you.

Product Details

All product details, fabric information, and fit notes are mentioned on the product page.
We recommend reviewing them thoroughly before placing your order.

Multiple Returns & Exchanges

To ensure fairness and maintain the sustainability of our made-to-order process, only one return or exchange is permitted per order/item.

Once an item has been exchanged or returned and a replacement has been issued, the replacement item is considered final sale and is not eligible for any further return, exchange, or store credit.

We strongly recommend referring to our size chart and contacting our team for sizing assistance before placing or exchanging an order, as all our garments are made according to our standard size measurements.

Partial COD & Refused Deliveries

For Partial Cash on Delivery (COD) orders, an advance payment of ₹500 is collected to confirm your order and cover a portion of the production, packaging, and logistics costs.

If a Partial COD order is refused at the time of delivery, remains undelivered due to customer unavailability, or is returned to us as Return to Origin (RTO) because the customer did not accept the shipment, the ₹500 advance payment will be non-refundable.

No refund or store credit will be issued for the advance amount in such cases, as the order has already incurred production, packaging, shipping, and reverse logistics costs.

By placing a Partial COD order, you acknowledge and agree to these terms.

 

RETURNS & EXCHANGE POLICY

For all return or exchange requests, please email us at theofficialamolli@gmail.com
with the subject line: Return/Exchange – [Order Number]


1. RETURNS (STORE CREDIT ONLY)

We accept return requests within 48 hours of delivery for:

  • Sizing issues
  • Manufacturing defects
  • Style or fit concerns

All returns are subject to approval by our team.

Once approved, we will arrange a reverse pickup. After the product passes our quality check, the remaining amount will be issued to you as a personalised store credit code via email.

  • Store credit has no expiry
  • It can be used on your next purchase at checkout
  • A flat ₹150 return handling fee will be deducted from your order value towards reverse pickup and processing charges

The remaining balance will be issued as store credit.


2. NO CASH REFUNDS

We do not offer cash refunds.

All approved returns are processed strictly in the form of store credit only.


3. EXCHANGE

We offer exchanges for size or style.

A flat ₹280 exchange fee is applicable for all exchange requests. This includes:

  • Reverse pickup of the original item
  • Re-shipping of the exchanged item

To initiate an exchange, please email our team within 48 hours of delivery.

Our team will guide you through the exchange process and share the payment procedure for the exchange fee.

Exchanges are processed directly and not through store credit.

The exchange fee is mandatory and non-negotiable for all orders.

Exchange requests raised beyond 48 hours of delivery will not be accepted under any circumstances.


4. QUALITY CHECK & REJECTION

All returned items go through a strict quality check.

Items returned in a used, damaged, washed, altered, or worn condition, or with tampered/reattached tags, will be rejected and will not be eligible for any store credit or exchange.


5. CUSTOMISED / MADE-TO-MEASURE ORDERS

Please carefully review our website, product details, and size chart before placing a customised or made-to-measure order.

Before sending us your measurements, we strongly recommend rechecking them carefully and measuring yourself properly.

Once measurements are confirmed and shared with our team, the piece is sent for production immediately. Because of this, changes or alterations to the submitted measurements will not be possible once the order is placed.

Please note:

  • Customised/made-to-measure orders are strictly non-returnable, non-refundable, and non-exchangeable
  • Store credit is not applicable on customised orders
  • The brand will not be responsible for incorrect measurements shared by the customer
  • Our team follows the measurements and requirements exactly as provided by the customer at the time of placing the order

By placing a customised order, you acknowledge and accept these terms.


6. IMPORTANT NOTES

  • Items must be unused, unworn, and returned in original condition with all tags intact
  • Requests must be raised within 48 hours of delivery
  • Slight colour variations may occur due to lighting, editing, screen settings, and photography
  • We reserve the right to reject any return or exchange request that does not meet our policy
  • Shipping charges (if applicable) are non-refundable


7. COMMUNICATION POLICY

We recommend initiating all return or exchange requests via email for faster and more efficient processing.

While support may be available on WhatsApp, email will be treated as the primary and preferred mode of communication for all return and exchange-related queries.

We request respectful communication at all times.

Any inappropriate behavior, disrespectful language, unnecessary blame, false accusations, threats, harassment, or crossing of professional boundaries towards our team will not be entertained.

In such cases, we reserve the right to discontinue the conversation and refuse further communication if necessary.

Our support team strictly follows brand policy and is not authorised to make exceptions outside the stated policy.

  • Average response time: 24–48 hours
  • Support Hours: Monday – Saturday, 11 AM – 6 PM
  • Sunday: Closed