Return & Exchange Policy

 

BEFORE YOU BUY

We want you to love what you order 💌
Here are a few things to keep in mind before placing your order:

Sizing & Fit

Please refer to our size chart carefully before purchasing.
If you’re unsure, feel free to email us — we’re happy to guide you.

Product Details

All product details, fabric information, and fit notes are mentioned on the product page.
We recommend reviewing them thoroughly before placing your order.

RETURNS & EXCHANGE POLICY

For all return or exchange requests, please email us at theofficialamolli@gmail.com
with the subject line: Return/Exchange – [Order Number]

1. RETURNS (STORE CREDIT ONLY)

We accept return requests within 48 hours of delivery for:

  • Sizing issues
  • Manufacturing defects
  • Style or fit concerns

All returns are subject to approval by our team.

Once approved, we will arrange a reverse pickup. After the product passes our quality check, you will receive a personalised store credit code via email.

  • Store credit has no expiry
  • It can be used on your next purchase at checkout

A nominal ₹150 return handling fee will be deducted from your store credit. This covers reverse pickup and processing.

2. NO CASH REFUNDS

We do not offer cash refunds.

All approved returns are processed strictly in the form of store credit.

3. EXCHANGE

We offer exchanges for size or style.

A flat fee of ₹280 is applicable, which includes:

  • Reverse pickup of the original item
  • Shipping of the new item

Exchanges are processed directly (not via store credit).
The exchange fee must be paid to initiate the process.

4. QUALITY CHECK & REJECTION

All returned items go through a strict quality check.

Items returned in a used or damaged condition, or with tampered/reattached tags, will be rejected and will not be eligible for any store credit or exchange.

5. IMPORTANT NOTES

  • Items must be unused, unworn, and returned in original condition with all tags intact
  • Requests must be raised within 48 hours of delivery
  • Slight colour variations may occur due to lighting and photography
  • We reserve the right to reject any return that does not meet our policy

6. COMMUNICATION POLICY

We recommend initiating all return or exchange requests via email for faster and more efficient processing.

While support may be available on WhatsApp, email will be treated as the primary and preferred mode of communication for all return and exchange-related queries.

We request respectful communication at all times. Any inappropriate or disrespectful behavior will not be entertained.

Our support team strictly follows brand policy and cannot make exceptions.

  • Average response time: 24–48 hours
  • Support Hours: Monday – Saturday, 11 AM – 6 PM
  • Sunday: Closed